At ORO, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website, make a reservation, or dine with us.
1. Information We Collect
We may collect the following information:
- Name, phone number, and email address
- Reservation details (date, time, party size)
- Payment information for deposits or prepaid events
- Dietary preferences or allergy notes
- Website usage data through analytics tools
2. How We Use Your Information
We use your information to:
- Process and manage reservations
- Communicate booking confirmations or updates
- Improve our service and customer experience
- Send promotional emails or offers (only with your consent)
- Ensure guest safety (e.g., allergy information)
3. How We Store & Protect Information
Your information is stored securely and accessed only by authorized team members. We use industry-standard security measures to protect your data.
4. Sharing of Information
We do not sell or share your personal information with third parties, except:
- Reservation platforms (e.g., OpenTable), used solely for booking purposes
- Payment processors for secure transactions
- When required by law or regulation
5. Cookies & Website Tracking
Our website may use cookies to improve browsing performance and analyze traffic. You can adjust cookie settings in your browser at any time.
6. Marketing Communications
You will only receive promotional emails if you opt in. You may unsubscribe at any time.
7. Your Rights
You may request to update or delete your personal information by contacting us directly.
8. Contact Us
For questions about this Privacy Policy, email: hello@orotoronto.com